Let's talk about your project
Our team of specialist advisers is available to answer all your questions, help you choose the most suitable solution and support your application from A to Z.
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Choose your contact channel
Phone, email, or form: our advisers adapt to your preferences and availability.
By phone
Speak directly with an adviser available during our opening hours for immediate support.
+32 460 24 68 55No surcharge
By email
Send us your question by email. Our teams are committed to responding within 24 working hours.
contact@euro-creditpro.comResponse within 24 working hours
Online form
Use our secure contact form to send us your message with all the necessary details.
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Practical information
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Address
Chaussée du Roi Baudouin
18 et 109, B-7030 Mons
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Before contacting us
Most frequently asked questions
Once your file is submitted, you will receive a confirmation email containing a reference number. You can contact your dedicated adviser at any time by email or phone, quoting this number. An online customer area is also available to check the progress of your file.
The documents generally required are: a valid identity document (national ID card or passport), a recent proof of address (less than 3 months old), your last 3 payslips or tax notice, and bank account details. The exact list will be communicated by your adviser after analysis of your initial request.
Yes, as long as your contract is not signed, you can cancel or modify your application at any time free of charge. After signing, you benefit from a legal cooling-off period of 14 calendar days to cancel the contract without penalty, in accordance with European Directive 2008/48/EC.
If you are dissatisfied, send your written complaint to reclamations@euro-creditpro.com. We will acknowledge receipt within 10 working days and provide a definitive response within a maximum of 2 months. If you are not satisfied with the response, you may contact the competent Consumer Ombudsman.
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